1. You must be 18 years or over to book a consultation. We do not consult, or treat people under the age of 18, even with parent or guardian consent.
2. Please do not make a booking if you’re pregnant, breastfeeding, or if you’re planning to conceive within 3 months (including IVF). This is contraindicated to all treatments Michelle performs.
3. Your skin must be fully in-tact with no sunburn, peeling, redness, broken skin, split lips, irritation or downtime from facial treatment, cuts, cold sores, infections, abrasions, active acne, dermatitis/ eczema/ psoriasis, or rosacea flareups for treatment to proceed.
3. Neurological diseases such as myasthenia graves, Lambert-Eaton or Guillian-Barre syndrome are contraindicated to wrinkle reduction treatments. Please do not make an appointment for wrinkle reduction consultations if you have any of the medical conditions listed above.
4. Volume loss treatments have complete contraindications to treatment, as well as temporary contraindications to treatment. Please schedule your volume loss appointments around the following timeframes, if applicable:
- You cannot have any dental work or procedures (including check-up and clean, Invisalign, braces, et c.) for 4 weeks on either side of your volume loss appointment. If you have any known upcoming dental work (even outside 4 weeks of your appointment, you must complete your dental procedures prior to having volume loss treatments and wait 4 weeks post dental procedures to have volume loss after completion with nil infections or other dental issues). Periodontal disease is contraindicated to volume loss treatments.
- There must be 2 weeks on either side of your volume loss appointment of you having any vaccines (including the COVID-19 vaccine, and flu shots).
- You cannot be unwell at the time of your treatment (including cold and flu, viral (active cold sores), or bacterial infections), or have any infections (cuts, abscess, active acne) anywhere in the body. You must wait 2 weeks after being unwell to have volume loss treatment, and wait 4 weeks after any significant infections to have volume loss treatments.
- If you’re taking Isotretinoin, you must wait 3 months after finishing your last dose of oral isotretinoin for volume loss treatments to proceed.
- If you have any autoimmune disorder, some conditions may be temporary contraindicated (during a ‘flare-up’), or may be completely contraindicated to volume loss treatments. This will be discussed with you during your consultation. Volume loss treatments cannot be performed during ‘flare-ups’ and autoimmune conditions must be stabilised for treatment to proceed.
- Keloid scarring is contraindicated to volume loss treatments.
- If you’re flying abroad (not domestically), please do not have volume loss within 1 week of you flying abroad. This to to ensure you are here, in the rare event that a complication occurs.
5. Michelle does not consult for concerns for treatments that have been completed by other practitioners treatments. Please do not book an appointment for correction of treatments not performed by Michelle, as she does not offer this service. If you have a treatment complication from another practitioner, please present back to your original treating practitioner. Please note, you may not be deemed a suitable candidate for treatment if there is a complication from a previous treatment from another practitioner. This will be discussed with you during a consultation.
6. Michelle does not treat certain areas of the face for volume loss, due to “high risk” complications. Please do not make a booking for volume loss treatments if you’re after the following areas for volume loss: the nose, temples, glabella (frown line area), or forehead.
7. When you make a booking with MD Cosmetic Nurse, a $250 booking fee is payable and is used to reserve your appointment day and time. By making the booking and paying the $250, you are agreeing to these terms and conditions on this website. The $250 booking fee is used as a consultation fee for your appointment and is non-refundable and non-transferable within 72 hours of your appointment time. If treatment does not proceed on the day, for any reason, and you only have a consultation, the consultation is charged at $250. Please keep in mind you’re paying for Michelle’s medical knowledge with over 10 years’ full-time experience as a cosmetic nurse, her advice and time.
8. In March, 2024, the Therapeutic Goods Administration (TGA) have banned the advertisement of prices for prescription-only medications. The cost for the total treatment can only be advised during a consultation, as treatments are tailored individually to you. Treatments start from $350.
9. MD Cosmetic Nurse has a 72-hour cancellation policy. If you cancel, “no show”, or change your booking within 72 hours of your appointment time, the $250 is forfeited and is non-refundable and is not transferable within this timeframe. If you cancel your appointment prior to 72 hours of your appointment time, you will be issued a full refund of the $250 back onto the card you paid the deposit with. Please allow up to 5-10 business days for the $250 to appear back into your account from the date the refund was processed. You will be e-mailed a receipt of refund.
10. You can reschedule your appointment online yourself prior to 72 hours of your appointment time by clicking here https://bookings.gettimely.com/mdcosmeticinjections/. This rescheduling link is sent to you in the confirmation e-mail of your initial booking. If you are unable to reschedule your appointment online, please call Infinity Skin Clinic Surry Hills on 02 8056 8157, or Infinity Skin Clinic Mosman on 02 9307 2833. You are unable to reschedule your appointment online yourself within 72 hours of your appointment time, as the 72 hour cancellation fee applies within this timeframe.
11. If treatment proceeds on the day of the consultation, the $250 is redeemable off the total cost of the treatment. Treatment costs start from $350. We have a no refund policy after 72hrs of your appointment.
12. Whilst we do our best to list most contraindications to treatments above (to prevent you being unable to have treatment on the day), and via the booking checklist that is sent to you via text message five (5) days prior to your appointment, there may still be reasons why treatment cannot proceed on the day. This includes having complications from previous treatment(s), past or current medical conditions, or the practitioner believes you simply do not require any treatment. If treatment cannot be performed on the day, for any reason, the $250 deposit is processed as a consultation fee and is non-refundable and non-transferable. No refunds will ever be issued.
13. We try our best to run on time, and we understand emergencies, or unexpected instances arise. Please call Infinity Skin Clinic Mosman on 02 9307 2833 or Surry Hills on 02 8056 8157 as soon as you can, if you know you’re going to be late, so we can do our best to still see you. If you are more than ten (10) minutes late to your appointment, it is at the discretion of the practitioner whether you can still be seen, as, often, the days are completely booked and there is no other room to see you on the day. If the practitioner does not have time to see you, due to late arrival, and you’re unable to be seen, it is at the discretion of the practitioner if your deposit will be transferred to another day. No refunds are ever issued. Last minute cancellations without notice at the time of your appointment will result in the forfeit of the $250 deposit and is non-refundable and non-transferable.
14. We ask that you please do not attend your appointment if you’re unwell. Please call Infinity Skin Clinic Surry Hills on 02 8056 8157, or Infinity Skin Clinic Mosman on 02 9307 2833 ahead of your appointment time to reschedule to when you’re well. Cancellations at the time of your appointment consultation will result in forfeit of the $250 deposit. If you’re unwell and call ahead of your appointment time, the $250 deposit will be transferred to your next appointment for when you’re well. Refunds are not offered because of illness on the day, or within 72hrs of your appointment. However, the deposit will be held and used as a deposit for your next appointment for when you’re well.
15. MD Cosmetic Nurse and Infinity Skin Clinic reserve the right to cancel your appointment, and prevent any future appointments, if inappropriate behaviour (e.g. verbal and/or physical abuse, threats, violence, swearing) is made to our staff, or if you are not deemed medically fit for treatment, or do not need treatment. In the instance where a consultation has occurred, and treatment does not proceed, the $250 deposit is used as a consultation fee and is non-refundable and non-transferable.
16. Refunds are never made, or offered, as a complaint resolution, or undesired treatment outcomes. If you have a complaint, please contact MD Cosmetic Injections directly at mdcosmeticnurse@gmail.com
17. Only the patient will be allowed in the treatment room. Due to safety reasons, Infinity Skin Clinic has a no child policy.
18. Please do not book for repeat wrinkle reduction treatments (including different areas) prior to 12 weeks apart (excluding follow-up treatments 2-4 weeks apart). If you book for repeat treatment before twelve weeks apart, you may be contacted and advised to reschedule your appointment. The onus is solely on the patient to rebook for follow-up appointments 14-21 days post treatment for a review where additional treatment may be performed at the cost to the patient. Beyond these timeframes will require you to wait until twelve weeks post wrinkle reduction treatment to have any additional treatment.
19. If you’re wanting more volumising treatments in the same area, you must wait 4 weeks (and completely healed with no bruising) to have the same area treated again.
20. Depending on time, none, some, or all of your treatment may or may not be able to be performed in the one booking and additional appointments may need to be scheduled to complete your treatment plan. A consultation form/ booking checklist is sent to you, prior to your booking. To maximise your treatment time, please fill out any forms that are sent to you by no later than the day before your appointment. We also screen the forms for any potential contraindications to ensure you are able to proceed with treatment on the day.
21. Refunds of the $250 deposit, if cancelling your appointment prior to 72hrs notice, will only be refunded on the same card you paid the deposit with. Please be aware that this can take 5-10 business days from the date the refund was processed to appear back into the account you paid the deposit with. Refunds cannot be made to another card, into a bank account, cryptocurrency, or by cash. If you do not have the same card you paid the deposit with, due to scams, the $250 deposit is forfeited and is non-refundable and non-transferable.
22. From 1 July, 2023, new medical guidelines require all patients to be screened for body dysmorphic disorder and mental wellness around cosmetic medicine. If you ‘flag’ to be not a suitable candidate for cosmetic treatment, under new legislation, you will be referred to a General Practitioner (GP), a psychologist, or a psychiatrist for evaluation and you will not be able to make another booking until you have a clearance letter from the evaluating practitioner. It is ultimately up to the treating practitioner of your injections if treatment can proceed, even with a clearance letter from your nominated referee. If treatment does not proceed, even with a clearance letter from an above practitioner, the $250 deposit is processed as a consultation fee and is non-refundable and non-transferable. If you are deemed a suitable for treatment with a clearance letter, the $250 deposit is redeemable off the cost of the treatment.
23. All patients will have their photograph taken for clinical purposes only for treatment to proceed. If you do not consent to your photograph being taken, with your eyes open, with none of the skin on the face covered, treatment will not proceed and the consultation fee of $250 applies. Cosmetic treatments are changing your appearance, and your image needs to be captured to identify your treatment outcome.
24. Consultations and all treatments performed at MD Cosmetic Nurse are not covered under Medicare, or any private health insurance.
25. These terms and conditions are subject to change at anytime without notice.
26. All bookings require you to agree to our privacy policy on https://mdcosmeticnurse.com.au/privacy-policy/
27. By making a booking and paying a deposit, you agree to these terms and conditions.